Why Quality is Important?

 

The quality of goods produced and services rendered has been monitored, either directly or indirectly, since time immemorial.

However, using a quantitative base involving statistical principles to control quality is a modern concept.

 

The ancient Egyptians demonstrated a commitment to quality in the construction of their pyramids.

 

The Greeks set high standards in arts and crafts. The quality of Greek architecture of the fifth century B.C. was so envied that it profoundly affected the subsequent architectural constructions of Rome. Roman- built cities, churches, bridges, and roads inspire us even today.

 

The concept of quality is often confused with the idea that a product of quality is a luxury item, which in turn implies a costly item. From a practical point of view, however, quality is nothing more than customer satisfaction. At the manufacturing level, quality is defined as an increased level of productivity and safety. It is not possible to talk about quality of a product without considering its safety, and vice versa.